SHIPPING & RETURNS
Orders will be processed within 2-3 Business days. Hours of operation are Monday-Thursday 7AM-9AM. During the summer months, ice packs and box liners are used to preserve the product.
All orders under $60 will ship by FedEx 2nd Day Air, USPS Priority or UPS 2 Day depending on the location. All orders under $60 will ship for $10.
All orders over $60 are shipped via FedEx using 2nd Day Air. We charge a flat rate for shipping of $15 for all shipments in the continental United States.
For all orders of $150, we offer free shipping.
We do not ship internationally.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order number and to state the reason for the return.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns or Refunds of opened product are not accepted unless the product is deemed defective. If a product is deemed defective, a replacement will be sent along with a return label for the defective product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.